Here are a number of ways in which you can help us to help you:
As part of a national initiative we are looking at how we can best help our patients who contact us by telephone. As part of this initiative you may find that our receptionists ask you to clarify the information you provide when contacting us. This is so that we can direct you to the best person to assist you. Please help us if you can.
Changes Of Name, Address, Telephone Number
If you move house within the area, please inform us as soon as you can, including the names of all those who have moved with you, together with your new address, postcode and telephone number. Patients moving too far from the surgery may be asked to register with another, nearer practice.
All patients' records are treated with the strictest confidentiality and we comply with the Data Protection Act 1998. Clinicians and staff have access to patient records on a 'need to know' basis only in order to perform their duties/tasks appropriately.
Suggestions And Complaints
We welcome your suggestions as to how we may improve our service or as to any new services which you feel that we should consider providing. Likewise, complaints help us to identify our weaknesses. Please put them to your doctor, to the practice manager, or in the suggestions box in reception. All items will be treated confidentially. We run an NHS-approved complaints and suggestions procedure. Details may be obtained from reception.
Keep Your Appointment Times
Please try to arrive promptly for appointments. Each late arrival delays all those whose appointments follow yours. Although we try our best to keep to appointment times, emergencies do occur and some appointments take longer than our allotted 10 minutes. On these occasions, your appointment may be delayed. If the delay is appreciable you will be informed by the receptionist. We apologise for those occasions on which this is the case, but are sure you will appreciate that one day it may be you that needs the extra time. If you cannot attend please let us know so that we can give the appointment to someone else.
When you are unwell and need to take time off work
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self certiciation form SC2 which is also available from your employer or Reception or on the HMRC website.
Evidence that you are sick
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)