With The Doctor, Nurse or Health Care Assistant
Appointments And Home Visits - Tel: 01666 502303
Ring the above number during opening hours and we will do our best to fit you in with your named doctor when it is convenient for you. Routine appointments can be booked up to six weeks ahead (or four weeks through Appointments Online) for the doctors and up to three months ahead for the nurse and HCA appointments. This should allow you to plan and book ahead with the required Clinician if you have a regular, on-going need to be seen.
Sometimes, it is more appropriate for the doctor to ring you and each GP will have a telephone list each day for routine phone calls, as well as their separate telephone lists for urgent triage and home visit requests on the day.
Secondary care referrals can be made to a wide choice of consultants - your doctor will explain about the choices available.
If you feel that for medical reasons you ought to be seen the same day, please say so to the receptionist when you ring up. We will add you to the telephone triage list for your named GP or the advanced practitioner, as appropriate. The receptionist will need to ask for some general details in order to direct your request to the relevant clinician, who will ring you back, usually within the hour, to discuss and assess your problem. If the Clinician feels they need to see you, they will make an appointment.
Improved Access Clinics
From 1st April 2018, patients who were previously able to book into Choice Plus clinics in Gloucestershire, are now able to book into Improved Access clinics instead. These are available most days up to 8pm and at weekends, often at different locations around the county. Patients can be registered at any surgery for these clinics, which provide a service for those needing to see a GP for same day and routine appointments and the aim is to reduce inappropriate A&E attendances.
You will be seen by a GP, and, if you have given permission, they should be able to view your surgery record.
Bookings are made via your own GP surgery or the Out of Hours service.
At Romney House, Dr Jo Sewell will usually be the GP with appointments between 3-8pm on a Wednesday and you may be offered this service by our staff whenever you ring with appropriate symptoms and there is a suitable clinic.
From MONDAY 30th APRIL until MONDAY 21st MAY, access to online services has ceased whilst we change our clinical system to that used by The Phoenix surgery, EMIS Web.
From 21st May, current online patients should have received a new username and login to use on the new online system via a new web address.
Those wanting online access can ask at Reception or the Dispensary for a form to apply for online access (identity & address confirmation required for security reasons).
Some appointments with Doctors can be booked up to 4 weeks in advance and repeat prescriptions can now be requested via Patient Online. Contact the surgery and ask for your unique Patient OnLine login and password if you wish to use this facility. You will need to fill in a form at reception to request a new login and password, unless you had access via SystmOnline.
Please note - from Monday 30th April, logon to SystmOnline has been disabled whilst we transfer to our new clinical system, EMIS Web.
Please contact us from Tuesday 22 May for access to the online system used by EMIS Web.
Please note that nurse appointments are not available to book online.
Patients registered with Male GP seeking Female GP consultation
Of the four GP lists we have, three have either exclusively or predominantly female GP sessions.
Hence, 76% of our patients can already see a female GP.
Only one GP list has exclusively male GP sessions.
We are keen to achieve a good balance between the need for equitable list sizes across our doctors (to prevent GP ‘stress’/burnout) and patient choice for females (and males!)
When a patient requests a female GP appointment, we can, and already do, provide that for the vast majority of our patients.
For the remaining 24%, if a female patient on the Dr Angus ‘green list’ asks to see a female GP, we will arrange a telephone conversation between the usual (male) GP and the patient to organise the involvement of a female GP on a ‘temporary’ basis. Vice versa for male patients wishing to see a male GP.
The intention is to provide the requisite patient choice without encouraging a subsequent ‘Change of GP request’ leading to an inequitable distribution of patient numbers across doctors.
SMS / Text Reminders
In line with many other organisations, we have changed the default for SMS text messaging to OPT-IN which means that anyone with a mobile phone number on our system will automatically get an Appointment Reminder text sent about 1pm on the day before the appointment. If you DO NOT want texts, then please contact us to opt-out. Please do not rely solely on this service to remind you of an appointment. It is even more important that your telephone numbers are updated whenever they change and that the mobile number on record is specific to the patient.