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Changes to non-emergency patient transport bookings from 3rd April 2018 Posted on 5 Apr 2018

The CCG is improving the way that patients are assessed for and book NHS non-emergency patient transport.  The CSU Patient Transport Advice Centre (PTAC) will assess patients against the DoH Eligibility Criteria and make bookings for eligible patients directly on to the Arriva Transport Solutions Ltd. system.

This is a change from the current arrangements where patients are required to call Arriva themselves, sometimes having a long wait for calls to be answered.  The service will commence on 3 April 2018.

If you think you might be eligible to receive non-emergency patient transport, call The Patient Transport Advice Centre (PTAC) direct on 01278 726968.

You will be asked some questions about yourself or the person you are booking transport for and they will be able to tell you if you/they are eligible. PTAC’s assessment will be based on Department of Health Guidelines. 

Patients will receive a booking confirmation letter (or email) from PTAC and patients can ring them directly to cancel or amend a booking.

 

PTAC, which is run by NHS staff, has successfully provided this service for Somerset CCG patients for over 13 years and receives excellent patient feedback.

PTAC will provide a more patient-focused service and ensure that only patients who are eligible receive NHS funded transport. This will ensure best use of local resources. Patients who are found not to meet the eligibility criteria will be signposted to alternative means of transport e.g. public transport or community transport.

PTAC will also signpost patients on benefits or low income to the Healthcare Travel Costs Scheme which allows qualifying patients to claim reimbursement for their travel costs to hospital appointments. 


The CCG will be letting recent/existing transport users know about the new arrangements via Arriva and new patients will be able to hear about the service through their GP surgery, outpatient clinics or CCG/Healthwatch/Health Provider websites.

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