With The Doctor, Nurse or Health Care Assistant
Appointments And Home Visits - Tel: 01666 502303
Ring the above number during opening hours and we will do our best to fit you in with your named doctor when it is convenient for you. Routine appointments can be booked up to six weeks ahead (or four weeks through Appointments Online) for the doctors and up to three months ahead for the nurse and HCA appointments. This should allow you to plan and book ahead with the required Clinician if you have a regular, on-going need to be seen.
Sometimes, it is more appropriate for the doctor to ring you and each GP will have a telephone list each day for routine phone calls, as well as their separate telephone lists for urgent triage and home visit requests on the day.
Secondary care referrals can be made to a wide choice of consultants - your doctor will explain about the choices available.
If you feel that for medical reasons you ought to be seen the same day, please say so to the receptionist when you ring up. We will add you to the telephone triage list for your named GP or the advanced practitioner, as appropriate. The receptionist will need to ask for some general details in order to direct your request to the relevant clinician, who will ring you back, usually within the hour, to discuss and assess your problem. If the Clinician feels they need to see you, they will make an appointment.
Some appointments with Doctors can be booked up to 4 weeks in advance and repeat prescriptions can now be requested via Appointments Online. Contact the surgery and ask for your unique Appointments OnLine login and password if you wish to use this facility. You will need to fill in a form at reception to request a new login and password, even if you have previously registered for this before May 2013.
You logon using the web address : https://SystmOnline.tpp-uk.com
Please note that nurse appointments are not available to book online.
Patients registered with Male GP seeking Female GP consultation
Of the four GP lists we have, three have either exclusively or predominantly female GP sessions.
Hence, 76% of our patients can already see a female GP.
Only one GP list has exclusively male GP sessions.
We are keen to achieve a good balance between the need for equitable list sizes across our doctors (to prevent GP ‘stress’/burnout) and patient choice for females (and males!)
When a patient requests a female GP appointment, we can, and already do, provide that for the vast majority of our patients.
For the remaining 24%, if a female patient on the Dr Angus ‘green list’ asks to see a female GP, we will arrange a telephone conversation between the usual (male) GP and the patient to organise the involvement of a female GP on a ‘temporary’ basis. Vice versa for male patients wishing to see a male GP.
The intention is to provide the requisite patient choice without encouraging a subsequent ‘Change of GP request’ leading to an inequitable distribution of patient numbers across doctors.
SMS / Text Reminders
In line with many other organisations, we have changed the default for SMS text messaging to OPT-IN which means that anyone with a mobile phone number on our system will automatically get an Appointment Reminder text sent about 1pm on the day before the appointment. If you DO NOT want texts, then please contact us to opt-out. Please do not rely solely on this service to remind you of an appointment. It is even more important that your telephone numbers are updated whenever they change and that the mobile number on record is specific to the patient.